Returns & Craftsmanship Guarantee

Effective Date: July 15, 2026

At Joint Endeavors Woodworks, every piece is individually handcrafted using carefully selected hardwoods and traditional woodworking techniques. Natural variations in wood grain, color, and figure make each item unique and are part of what makes handcrafted products special.

We stand behind the quality of our workmanship and want you to purchase with confidence.

30-Day Craftsmanship Guarantee

If your product arrives with a defect in materials or workmanship, please contact us within 30 days of delivery.

If we determine the issue is the result of a manufacturing defect, we will, at our discretion:

• Repair the product,

• Replace the product with the same or a substantially similar item, or

• Issue a full refund.

Joint Endeavors Woodworks will cover all shipping costs associated with approved warranty claims.

This guarantee does not cover normal wear, misuse, abuse, accidental damage, improper storage, improper maintenance, commercial use beyond normal expectations, knife damage beyond ordinary cutting, dishwasher use, prolonged soaking, excessive heat exposure, or damage resulting from failure to follow the recommended care instructions.

Personalized & Custom Orders

Because personalized and custom-made products are created specifically for each customer, they are considered final sale.

Custom and personalized items may only be returned if:

• They arrive damaged during shipping,

• They contain a manufacturing defect,

• They do not match the approved customization, or

• We made an error in fulfilling your order.

Returns for Standard Products

Non-personalized, standard products may be returned within 30 days of delivery, provided they:

• Are unused and in original condition,

• Show no signs of use, washing, oiling, cutting, or modification,

• Include all original packaging and accessories.

To initiate a return, please contact us before shipping the item back.

Return Shipping

For returns due to customer preference or change of mind:

• Customers are responsible for all return shipping costs.

• Returned items should be adequately packaged and insured.

• Original shipping costs (including complimentary shipping promotions) are non-refundable.

For approved warranty claims or shipping damage, Joint Endeavors Woodworks will provide instructions and cover applicable shipping expenses.

Restocking Fee

Approved non-defective returns are subject to a 20% restocking fee to cover inspection, handling, and preparation for resale.

Refund Processing

Refunds are issued only after the returned product has been received and inspected.

Refunds will be issued to the original method of payment. Processing times may vary depending on your financial institution.

If a returned item shows evidence of use, damage, or does not meet the return requirements outlined above, a full or partial refund may be denied.

Shipping Damage

If your order arrives damaged, please notify us as soon as possible after delivery.

Whenever possible, include:

• Photographs of the damaged product,

• Photographs of the shipping carton and packaging materials,

• Your order number.

Retaining the original packaging may be necessary for carrier claims.

Natural Wood Disclaimer

Wood is a natural material. Variations in grain, mineral streaks, knots, color, figure, and other natural characteristics are expected and should not be considered defects. Seasonal expansion and contraction are normal characteristics of solid wood products.

Contact Us

Questions regarding returns or warranty claims may be submitted through the contact information provided on our website.

We appreciate your trust and are committed to producing heirloom-quality products built to be enjoyed for years to come.